Rotochopper remote monitoring system connects operator to customer service

Rotochopper Inc., a manufacturer of industrial wood waste grinding equipment including horizontal grinders, slow speed shredders and mobile baggers based in St. Martin, Minnesota, has introduced the RotoLink second generation remote monitoring system, which features live connection to the grinder controller and Rotochopper customer service. 

RotoLink is designed to work in real time with Rotochopper customer support to view machine settings and troubleshoot issues. Multiple users can work together through live connection on smartphones or computers to monitor and adjust critical machine settings. Monitoring capabilities include maintenance life, vibration and bearing temperatures, engine data and production data. When granted access, factory service techs can have a direct connection to the display and, with permission, can change machine settings.

Operators can set up email and/or text message alarms to alert multiple users immediately when a fault alarm occurs. Alarms can be customized by user depending on individual operational roles. 
RotoLink and a grinder can connect through cell modem, ethernet or Wi-Fi. Data logged during operation and diagnostics is available to machine owners for the life of the machine.

“For owners, this means more uptime and predictive maintenance by allowing them to monitor critical machine parts like the engine and rotor,” Doug Meyer, director of customer service, says. Customers can choose to receive weekly or monthly reports of their machine health. 

RotoLink is available for both diesel and electric horizontal grinders.