Metso Outotec service program gains support

Finland-based crushing and screening equipment maker Metso Outotec says its Life Cycle Services (LCS) program has grown via the signing of more than 130 new agreements in 2022.

The LCS service “covers the entire aftermarket portfolio, including process support and optimization, sustainable wears, spares and service solutions,” says the equipment producer.

Metso Outotec says the program is applied to crushing plant owners “by anticipating and minimizing unexpected equipment failures. Less failures mean fewer parts need to be replaced, resulting in less waste. Along with extended warranties that cover repairs or replacements on key parts, this plan also includes comprehensive inspections and other services to keep your equipment running smoothly at all stages of operation.”

“In 2022 we have managed to confirm several large LCS agreements on all continents with an increased focus on how we can help customers reach their sustainability targets,” says Annami Toukoniitty, head of integrated services solutions at Metso Outotec.

The 130 new LCS agreements are part of a portfolio of 560 long-term LCS agreements globally, according to Metso Outotec. The firm says the average contract duration is three years.

“An increasing number of Metso Outotec LCS agreements are performance-based, according to which Metso Outotec gets paid according to the output of the customer’s process ensuring that all parties are working toward common objectives," the company says.