Irock promotes service manager

Irock Crushers has promoted Joe “JJ” Jenkins to the position of technical support and service manager.

The Valley View, Ohio-based maker of mobile and portable crushing plants, screening plants and conveying equipment says Jenkins will continue to work with dealers and equipment end users in his new role.

“I’m excited and honored to step into this new role,” Jenkins says. “Providing next-level support to our customers remains a top priority for Irock, and it will remain the top priority for me.”

Jenkins has delivered responsive product and support solutions to Irock dealers and end users for the past four years, according to the company, which says it views Jenkins as the “go-to” for troubleshooting and identifying the root cause of complex electrical and hydraulic issues that can plague in-field operations.

In his new role, Jenkins will lead Irock’s technical support team and continue working with dealers and end users to provide OEM guidance during any unexpected or unique issues, and his position will allow him to work hand-in-hand with customers to collect, analyze and incorporate their feedback into further enhancing product development endeavors, according to the firm.

Additionally, Jenkins will direct and organize training initiatives that Irock says can provide further opportunities to use his extensive experience and knowledge base.

“JJ’s exceptional talent is crucial to Irock’s ongoing and future success,” says Howard Malhado, the company’s director of product support. “His strong work ethic, meticulous approach and technical expertise are valuable assets that will shine through as he takes on these additional responsibilities.”