Hino Trucks of Novi, Michigan, has announced the expansion of its Certified Ultimate dealer network with the addition of eight dealers. With the addition of these new dealerships, Hino says its Certified network now includes more than 25 dealerships operating nationwide that continue to have unified performance across their sales, parts and service departments.
Creating a dealer network requires significant investments by both Hino and the dealer. In addition to hardware and tooling, Hino also includes training on providing customer service by focusing on the Ultimate Ownership Experience through continuous improvements in processes, training and dealership appearance. The backbone of the Ultimate Ownership Experience is Hino’s 240 dealerships across the country.
The following newly inducted Certified Ultimate dealerships are:
- Interstate Trucksource Inc. of Romulus, Michigan
- Bergey’s Truck Center of Souderton, Pennsylvania
- Gabrielli Truck Sales Ltd. of Jamaica, New York
- Potomac Truck Center of Gainesville, Virginia
- Hino of Baton Rouge of Port Allen, Louisiana
- Rush Truck Center of Houston
- Flag City Truck of Findlay, Ohio
- Degel Truck Center of St. Louis, Missouri
“We appreciate the working relationship between the great people at Hino Trucks and the staff at both of our Hino dealerships. It is important to align our goals with those of our original equipment manufacturer (OEM) at all levels,” says Susan Cassidy, the vice president and general manager of Interstate Trucksource Inc. “An example of such an alignment is achieving the Certified Ultimate Dealer status. We worked hard as a dealership team to attain this level and the benefits are clearly visible. Our enhanced ability to properly take care of our customers benefits both us and our OEM."
“It takes commitment, investment, and embracing continuous improvement to become Certified Ultimate,” says Mark Dysarz, the senior manager of dealer development for Hino Trucks. “It is remarkable to see our program candidates transform their dealer operations through the acceptance process and almost immediately benefit.”
Hino Trucks, a Toyota Group Company, manufactures, sells, and services a lineup of Class 4-8 commercial trucks in the U.S.